Friday morning started off with three emails threatening to cancel our Shaw Direct Satellite server – TV 😮 First of all Shaw only has a 1 800 # which I can’t call from my Mexican cell phone. I tried reaching out online and finally found a chat line. You may recall how I had a great deal of trouble with my personal Visa card, how it had been compromised and they had to send me a new card here via UPS. For some reason Visa had also put a hold on my card. Very long story short my Shaw account could not be paid via the auto payment I had set up years ago. The new credit card had four different last numbers and a new CCV. I was told that I had to pay $110,60 ASAP to save our account. However because I was in Mexico they claimed that I could not see my account online. Nor where they able to send me the online form to change my credit card number re the auto payment. He just told me to pay it via my bank. Okay but first I wanted to know the dates of my billing cycle and from what date to what date was outstanding. He basically refused to give me that information. After a ninety minute chat he hung up. I was able to screen capture must of our conversation. Needless to say I will be pushing this once we return to Canada. He even refused to put our account on hold 😥 I was beyond frustrated.
It was not afraid of the dogs strident cries and actually came closer to them. They tired to jump the fence or dig under it.
My next challenge was fo figure why my free Fongo app was not working. Turns out I had to put $5.00 on the account which happens about every 4 years. My Fongo number is US why means that I can call both US and Canadian toll free numbers. I use it often. I was so relieved when I dialed the Shaw 1 800 number and it went though. Ten minutes later Fongo disconnected. This happened about six times. Finally I Googled why is Fongo keeps disconnectioning and found a wee fix to to adjust in settings. That done I set in to wait for my one hour plus wait to speak to a human. Customer service is certainly not what it used to be. Actually I don’t think it even follows the definition of customer service. Good customer service means consistently meeting customers’ expectations. Great customer service is quick, easy, personalized, and empathetic. Companies that deliver excellent customer service take the time needed to understand the needs of their unique customer base.Jan 25, 2024
Russel our next door upstairs neighbour told us it was a rooster, not a chicken.
I finally connected with a lovely woman who despite her constant yawning ( perhaps it was the end of her shift ) spent close to an hour sorting out my dilemma. I was able to pay a minimum amount owing and put in my new Visa card information into the system as well as place out TV satellite on hold until we get home. No charge to do so and no charge to restart once we are back home. Somehow at 4.5hour of being not the phone Friday a lovely chilled glass of white wine appeared. Colin is so vey special. I was revived sufficiently to complete the Shaw incident.
I actually had one more business call to deal with. But suddenly the girls were screeching. Now what. If possible it was even more frantic than their feral cat cries. We had a rooster in our yard 🙁 OMG 😡 Now what.
That bird was ever so friendly and kept wanting to come closer. By now we had the girls corralled inside the RV but their noise never diminished, Because of many windows they could see their enemy.
By now the entire RV park was outside – well all 6 of us! We were all trying to catch the intruder, it banged to get under everyones rv’s and it certainly moved fast.
The rooster was flushed out of the compound at least three times twice and another time with the hose. It just kept coming back. The rooster even figured how to get under the netting fence. This critter was to determined to live here but it couldn’t because of the dogs. There was so much activity that photos were few and far between.
Somewhere between 3.5 hours and 4 hours later the rooster was captured with a small net.
Joe held the bird in the back seat while Colin drove them all to the Colonia where it was let go. Colin said that it just stood there looking at them wondering what was going on. Fortunately it did not poop in the car. Mean while the girls somehow jumped over the fence and were running wild up and down the road. Thank goodness Linda from upstairs called to me. That was when I became rather distraught. So many cars and ATVs on the road and the sun was setting. The girls were totally out of control. Fortunately Russel rushed down his stairs to come to my aid. We finally got the girls corralled into the yard and then I got them into the RV. The more they barked the more hoarse they became. Finally Colin got back. What a loco Friday.
Neither of us recall much of Saturday. Colin went into town and got money as we seem to go thru it rather quickly and a few groceries. He also picked up the dog blanket laundry. I had thrown my nightie and white sweater in with that load. Well those were stained and had a chemical smell. At this point some of these clothes are on third 3rd wash. I have chosen to not deal with this issue in the near future.
Sunday was haircut day for both of us. As you will see neither of us did a good job taking photos. This is Linda who along with her husband Russell live upstairs in the house on the right ( facing the ocean ). We were very fortunate that Linda brought her skills out of retirement.
So yesterday was Sunday and I just let the day happen. And happen it did. I believe that we had eleven guests yesterday. At one point there was us and two other couples. The others just seemed to pop in one after the other. Twas a fun day.
We were both very scruffy hair wise. Linda may be one of my first blog readers from back in 2010. I think it is so very special that she is living next door.
Shortly after the haircuts Joanne and Bill dropped by for a short visit. Colin had to leave and walk the girls.
Definitely a busy eight days 😎
Sounds like quite the day. We always put our Shaw account on hold when we leave as we do not want to pay for it if we are not there for 6 months. No cost to put it on hold and put it back on. We are also going to try a phone plan called Fonus which uses e sims and is good for use in 55 countries so we can use the same number in the USA and Canada and all the other places we go to. It gets good reviews. I will let you know what we think once we get it. Enjoy the rest of your stay on the Isla!
We use our Shaw while we are traveling as we have Shaw Direct – satellite. We were still working with the dish here but there was a glitch with my payment. Goes back to November when my Visa was compromised and the new card CCV Did not go thru to Shaw and they can’t/WON’T help me while I am in Mexico. So I just put it all on vacation for now. We wil still need it when we gat bak to Canada.
So sis Shaw Direct cut you off because yo are in Mexico or did you just decide to do without it? or has the new satellite arrangement finally made it impossible to receive a signal down there? Sorry if I missed a previous post that explained all this.
We were still working with the dish here but there was a glitch with my payment. Goes back to November when my Visa was compromised and the new card CCV Did not go thru to Shaw and they can’t/WON’T help me while I am in Mexico. So I just put it all on vacation for now. We wil still need it when we gat bak to Canada.
Glad to hear that you got everything sorted out with Shaw and the other app.
What a hoot with the rooster. Hopefully, he won’t be back. Glad that the girls were okay.
Keep on enjoying Paradise.
Omg 😳 never a dull moment, the girls were probably scared out of their wit’s. I also have a issue with one of my cards, I can’t seem to access it to look at my bill, not even with all my security questions! Says wrong answer to two of them and blocked me, trust me when I say I know my mothers maiden name and the university I attended! Say La ve I just threw a bunch of money at it and will deal with it at home. I wish I had your patience!! LDM is as beautiful as ever, I may be taking a trip to Mazatlan next month to visit a friend so I will keep you posted, love to you all!🥰
Life was simpler in the older days methinks. It would be lovely to see you.
Contessa, you should check out WhatsApp. It is free and you never have to put any money on your account. You can use it to call or text anywhere in the world using your own number.
As long as the person you are trying to contact has WhatsApp.
Thank you Jannose; I forgot to mention that.
Most people in Mexico and Europe use WhatsApp but not general in Canada not the US.